Yes, in my case (which I didn't even mention), the hackers broke into my bank account because they were able to bypass 2-step authentication since they received the verification text and not me. They setup unauthorized Zelle transfers out of my account, one of which was successfully completed.
I have contacted Cricket Wireless via Facebook as suggested. From what I can see, they haven't even read the message. I hate blaming Cricket store employees for this, but I don't see any other reason how my PIN is bypassed (or is known) right after I change it. At this point, I'm hoping police gets to them first before Cricket is able to fire them.
We need a big story to make changes to our security unfortunately, otherwise nothing will get done. Wireless companies should be held to higher standards than banks, because with a simple SIM swap my whole financial life is upside down.
This happened to me as well, same deal, money stolen from bank account via zelle shortly after unauthorized porting scam ...
So far, 15 days waiting on cricket to "investigate" the issue with not even 1 phone call to notify me of what's going on.
I've called *dalily* for 15 days straight.... no answers, no help, NOTHING yet.
I'm .001 seconds away from switching carriers because of their lack of customer care.
The exact same thing happened to me 15 days ago.
Cricket has been "investigating" it for 15 days, not even 1 phone call to let me know what's going on.
I've called them daily for 15 days... still no update on the issue or what they will do to help me...
From what the representatives have told me, the case was passed along to an internal department which "performs the investigation" and once that happens they are unable to provide any status update as to what's being done.
As a result, they opened a new case, to check on the first case! (like magic, again, no updates, no call-backs, no information)...
Thank you very much Cricket.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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