Yes, in my case (which I didn't even mention), the hackers broke into my bank account because they were able to bypass 2-step authentication since they received the verification text and not me. They setup unauthorized Zelle transfers out of my account, one of which was successfully completed.
I have contacted Cricket Wireless via Facebook as suggested. From what I can see, they haven't even read the message. I hate blaming Cricket store employees for this, but I don't see any other reason how my PIN is bypassed (or is known) right after I change it. At this point, I'm hoping police gets to them first before Cricket is able to fire them.
We need a big story to make changes to our security unfortunately, otherwise nothing will get done. Wireless companies should be held to higher standards than banks, because with a simple SIM swap my whole financial life is upside down.
This happened to me as well, same deal, money stolen from bank account via zelle shortly after unauthorized porting scam ...
So far, 15 days waiting on cricket to "investigate" the issue with not even 1 phone call to notify me of what's going on.
I've called *dalily* for 15 days straight.... no answers, no help, NOTHING yet.
I'm .001 seconds away from switching carriers because of their lack of customer care.
The exact same thing happened to me 15 days ago.
Cricket has been "investigating" it for 15 days, not even 1 phone call to let me know what's going on.
I've called them daily for 15 days... still no update on the issue or what they will do to help me...
From what the representatives have told me, the case was passed along to an internal department which "performs the investigation" and once that happens they are unable to provide any status update as to what's being done.
As a result, they opened a new case, to check on the first case! (like magic, again, no updates, no call-backs, no information)...
Thank you very much Cricket.
I just had the same situation happen and I called into the Cricket store and no solution was remedied nor could they provide answers on how this occurred. The thief, thankfully was unsuccessful in the hour timeframe allotted other than to gain access to one of my accounts, which I caught before it could be completed. Changed all account numbers, locked my credit and put fraud alerts on everything. This is absolute insanity. I am switching providers because it had to be an internal thing with Cricket.. Too convenient not to be.