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Morty
A-List Star

Port out scam

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On 8/19/19 a hacker gained access to my cricket account somehow.  They changed my password then ported my phone number away from my sim card. I do not know how this happened, but i have read that this occurred with other cricket customers. At this point they accessed all my bank accounts and paypal account using text verification and "forgot passwords."  They began to transfer money out using the zelle p2p functionality.  They also tried to gain access to my email account, but failed.  I have had to freeze all online accounts and reset my account numbers.  

They only way I was able to recover my phone number was to purchase a new sim card and then have it ported back in.  When I explained the situation to cricket customer service no one could explain how this could happen to me or understood what i was referring too.  

 

Again, I have read multiple reports of this happening to other cricket customers.

 

Order of events. Received text notify change to cricket account.  at this point i was locked out of my account. second text arrived at which point I loss cell signal when number was ported over.  Hacker then accessed paypal account and removed $500.  Hack then tried to enter gmail account. Hacker then entered two bank accounts and removed money via Zelle. This all happened very quickly in less than an hour. 

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Moderator
Moderator

Re: Port out scam

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Hello @Morty,

We would like to apologize for your experience. We are aware of an issue that some customers are having and at this time we do not believe it is due to a breach of Cricket's systems. However, we are performing a full investigation to determine the cause. Please ensure that you reset your pin, security answer, and online password. If you need assistance please reach out to us on twitter (@cricketsupport) or Facebook (m.me/cricketwireless).

 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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15 Replies
Moderator
Moderator

Re: Port out scam

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Hello @Morty,

We would like to apologize for your experience. We are aware of an issue that some customers are having and at this time we do not believe it is due to a breach of Cricket's systems. However, we are performing a full investigation to determine the cause. Please ensure that you reset your pin, security answer, and online password. If you need assistance please reach out to us on twitter (@cricketsupport) or Facebook (m.me/cricketwireless).

 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Ramapo
Fan

Re: Port out scam

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All I know is I’m trying to port out my numbers to a new company. I own my phones and they won’t let me leave.
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Ramapo
Fan

Re: Port out scam

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All I know is they won’t let me put out my numbers. I own my phones and they won’t let me leave to another company.
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RiseUp11
Award Winning Star

Re: Port out scam

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@Ramapo Hey man! I'm sure Cricket isn't holding customer numbers and preventing them from porting out. When you port your number out, you just need to make sure that your info is correct for the port to complete. Give the guys a shout on Facebook or Twitter, they always respond pretty fast. 

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igorek84
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Re: Port out scam

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Sure it's not a breach of "cricket's systems".  In the last 4 days, my same phone line has been ported to a different SIM card 4 times.  Just like the OP, I have had to purchase new SIM cards every time to regain my number.  Every time this has occurred, I've called Customer Care to 'suspend' the line AND reset my PIN code and security question.

Last night, my phone line suddenly disconnected.  I've been on the phone trying to regain access to my phone.  This morning I went and purchased a new SIM from a Cricket location (my 3rd one) and reset my PIN.  No one should have known my PIN, at this point I'm coming up with random numbers that would be hard to guess.  Well guess what, only a few hours later my phone was SIM swapped AGAIN.

I called Customer Support and suspended the line again.  The CSR on the phone was "shocked" as he didn't understand how this was happening.  He gave me two locations where my phone was ported.  One in Miramar and one in Miami Gardens.  I'm almost positive Cricket has employees who SIM swap for criminals.  This HAS to be an inside job as I'm changing my PIN daily and it's still getting bypassed.

PLEASE INVESTIGATE.  You are going to get hit with many lawsuits and lose many customers.  After getting my phone line stolen on 3 different occasions in the last 5 days, it can only be because of your employees.  Your employees are either being tricked by the criminals posing as your customers, or they are accepting bribes.  There are plenty of articles online where wireless store employees got arrested for SIM swapping.  Cricket, I think you're next to make headlines if you don't do something.

Re: Port out scam

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@igorek84 Have you reset your online login password? If whoever is doing this has that information they can just go online and change the sim whenever they want. 

igorek84
Paparazzi

Re: Port out scam

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@BulldogYes.  I have changed my online password, PIN number, and security question several times.  Yet, this continues to happen.  I've spoken to 5 different CSRs (I have names, but won't list them here as they truly tried to help), and all of them were baffled by the situation.

Moderator
Moderator

Re: Port out scam

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@igorek84 We would like to look into this further. Please reach out to our social media support team via twitter (@cricketsupport) or Facebook (m.me/cricketwireless) with the details and your info.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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docdoom77
Paparazzi

Re: Port out scam

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I am having this same exact problem and Cricket's customer support has been jerking me around for the past week. They didn't even give me the option to buy a new SIM card in order to get my phone numbers ported back--which I stated I was willing to do and they just ignored me.

I'm really pissed off. They're too busy denying culpability to actually bother trying to get our phone service back. I have repeated myself over a dozen times stating that I don't care who's at fault, we just want our phone service and numbers back. 

Can you help? Or is this another lost cause? I have tried the online chat support and over the phone support numerous times.

Two of our phone numbers that were ported out were for minors. This is becoming a safety concern for my children and major inconvenience for me. The kids used to be able to walk to school, because I knew they had their phones for emergencies. Now I have to leave work to drive them. I'm also concerned about their friends texting them and some nefarious person answering.

 
Cricket should get behind this and help any members experiencing this problem rather than persistently blaming the customers for the unauthorized account access. Cricket's main priority should be getting the customer's phone lines ported back as soon as possible to prevent further trauma (like the bank account access that I read about in the last person's post). This is ridiculous.