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Random ads pop up even when not using the phone.

I set my phone down a lot, but when i go to pick it back up, there seems to always be some sort of advert on the screen. Now, ive checked and stopped all events running in the background, yet the phone still does it. Kind of annoying, and puts strain on battery life, especially when youre working and cannot manage your cellular phone 24/7, as the screen lights up when these ads pop up, and it wont turn off unless you dismiss the ad.
Why is this? I pay you guys for service, i pay for my cell phone, yet, you guys still find it necessary to run ads? Like, just now, whule typing this post, an ad popped up for "Wish" i dont need Wish, i dont like the app, but itll keep on doing it over and over again. Its relentless and annoying. Its making me very dissatisfied with your company.
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8 Replies
Moderator Rank
Moderator

Re: Random ads pop up even when not using the phone.

@SladeWilson0193 Thanks for writing on our community forum! I left a private message with a link on how to remove these adds. Please message us back if you need any additional help.

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Re: Random ads pop up even when not using the phone.

Thanks, but see, that would help, if any of the apps i had on my phone were malicious. I used to be with MetroPCS, and on my phone with them, i had a few dozen apps installled, no issues, i switched to cricket just Saturday, did a file transfer for my apps and login data, and its been popping up ads ever since day one. I dont even have to be playing with my phone and itll do it. Screen can be asleep, with nothing running, and all of a sudden, itll light up playing an advert for some app in the play store.
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Moderator Rank
Moderator

Re: Random ads pop up even when not using the phone.

The best option would be to download an app that will help you scan the device for any additional malware that could be pushing these adds to the device. 

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Re: Random ads pop up even when not using the phone.

Did that too, and lo and behold, still getting ads.
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Moderator Rank
Moderator

Re: Random ads pop up even when not using the phone.

@SladeWilson0193 Try this link, I think it may be the settings in the Google Chrome browser that could be pushing the adds.

https://www.tomsguide.com/us/stop-popups-on-android,review-4202.html

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Tammyc
Marv

Re: Random ads pop up even when not using the phone.

I have the same issue and have ran a couple malware programs and they find nothing and I have closed all programs also went into my app notification settings and shut them all off also and still have the issue ads pop up on my screen not my Internet or game just on my phone screen and i also see my grandma daughters phone is doing the same thing and its very annoying since i can't seem to find any answer on how to stop the dam ad pop ups 😡
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Re: Random ads pop up even when not using the phone.

it took alot of researching, downloading apps, opting out and google and you tubing, but I finally got to hopefully the core of the problem.  LIVERAMP.  yep...no matter how many times i opted out this company still had free rein on my phone.  But guess what...if you go to liveramp.com/opt_out/ you can actually opt out.  you will need your AD ID and your Device ID to opt out (another fun and time consuming ordeal, but worth every minute!)  These are located under Settings..Google services...Ads...Your advertising ID, and Settings...about phone....Status...IMEI.  Smiley Happy  Good luck!

 

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Re: Random ads pop up even when not using the phone.

I'm disgusted with these ads also please tell me how to get rid of them also thank you
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