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User Profile for quqqq
Fan
‎02-18-2019 01:37 PM

Remove one line from current 5 line plan

I’m in a 5 line plan now. Since I will leave the U.S. very soon, I no longer need this phone number. So I want to remove my line out.

I can’t operate online directly through our plan account (there is only add line option). Also, I can’t find a way to get customer support from real person. The contact phone number (611) is just predefined recording. The online chat is just a robot repeating totally same things. How can I get customer support that’s really helpful???????
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User Profile for Grod_Cricket
Moderator
Moderator
‎02-19-2019 10:33 AM

Re: Remove one line from current 5 line plan

@quqqq We will be happy to assist! Please PM/DM us on our National Facebook (m.me/cricketwireless ) or Twitter page (@cricketsupport) and provide that you need your line cancelled.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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