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Jeff
Fan

Transfering Number

Just bought the unlimited plan from cricket, received the "You're Almost Done - Confirm Your Number Transfer" email, clicked on "Update My Information" link, entered the pin numbers for the phone numbers (they're all in the same account), go to click submit, and it just keeps asking me to click submit. Will the sim cards still be delivered? Or do I need to figure this out

3 Replies
Moderator
Moderator

Re: Transfering Number

Hello @Jeff,

Please reach out to our support teams by phone, chat, or social media (Facebook m.me/cricketwireless or twitter @cricektsupport) for assistance.

Thanks!

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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juanj2019
A-List Star

Re: Transfering Number

I'm having the same issue. I received a link from Cricket in my email to enter the pin number for the 4 lines/phone numbers I'm transferring and after I click submit it shows an error stating "Oops? Somethings not right. Please enter the phone number you want to transfer." 

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Highlighted

Re: Transfering Number

@juanj2019 I would try contacting customer support. Social media seems to be the best bet based on what I have seen.