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Unresolved tickets for 2 weeks

I requested an unlock code, line qualifies. Customer care could not get it and placed a ticket to tech Dept. That was over 2 weeks ago and 5 calls, on when was told 2-3business days. How is this acceptable that it remains unresolved and no one in customer care can contact the tech Dept? Why is the floor supervisor the highest person I can speak with?
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Re: Unresolved tickets for 2 weeks

@Amymiller309 Hi, Feel free to reach out to our support team on Facebook or Twitter for further assistance.

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