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Very rude and disrespectful

I brought my number over from another company. I was told I could add insurance to my plan. Well after everything was done I couldn't add anything. This company is nothing but a liar and will say anything to get your money. I spoke with two supervisors who didn't care about what I was going through cause they already took my money.
2 Replies
Moderator Rank

Re: Very rude and disrespectful

Hello, we do offer BYOD to have Cricket protect as long as they are one our eligibility list. 

  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone SE
  • iPhone 7 
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8+
  • Samsung Galaxy S7
  • Samsung Galaxy S8
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Re: Very rude and disrespectful

The woman working at this particular Cricket Wireless store is extremely rude and simply does not care about customer service. I purchased a new phone and about 3 days later I returned it for a refund. First of all, she charged me for insurance. I clearly told her that I did not want insurance and I asked her why she charged me anyway after I told her that I did not want any kind of insurance? She aggressively insisted that "it's for the better". She made an unauthorized charge on my account which needless to say is unlawful. When I returned the phone and requested a full refund she stated that Cricket Wireless does not give refunds on insurance (which I did not authorize) and or the upgrade fee ($25) which I also paid. Above all of this, she was extremely rude and blatantly disrespectful. She said that is was rude of me to visit the store 7 minutes before closing. She abruptly and aggressively said, "Do you want to do the refund or not??! I can't be here much longer! I'm not allowed to do over time!" I was shocked and appalled. This was the absolute worse customer service experience I've ever been through in my entire life. I've been with Cricket Wireless exactly one year to this month and this experience is making me think it's time to part ways with my business elsewhere. What is remaining for my refund is a total of $32 ($25 upgrade fee, $7 insurance, which was charged unauthorized) and I would like a complete and full refund. What I went through at this Cricket Wireless store location was negligent, extremely stress inducing and abusive. I hope you can resolve this issue for me Cricket Wireless. Thank you.

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