WONT UNLOCK MY PHONE

[Jayperez]

I HAVE HAD CRICKET OVER A YEAR GOING ON 2 PHONE I BOUGHT BRAND NEW FROM CRICKET DIED MALFUNCTION NEVER CAME BACK ALIVE AND THEY REFUSE TO UNLOCK MY REPLACEMENT DEVICE MY ORIGINAL DEVICE WAS UNLOCKED I PAID CASH IN FULL FOR DEVICES AND BECAUSE I HAD A MANUFACTURER WARRANTY DEFECT AND NEEDED A REPLACEMENT THEY WONT UNLOCK THE REPLACEMENT IM IN THE MIDDLE OF WORK FROM HOME DURING COVID PANDEMIC AND THEY WILL FIRE ME FOR NOT HAVING PHONE ACCESS ON MY PHONE

[Julie_Cricket · Accepted solution]

@Jayperez 

Thanks for commenting on the Community Forum! We're so sorry to hear you've had trouble getting your device unlocked. Our Support teams on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) would be happy to help you straighten this out.