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my account login

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I can log onto my account from my laptop, my phone, and my tablet but I cannot log in from my desktop. I have tried Firefox and explorer all I get is the error message that I cannot log on to my account and to contact customer care. I did this and the call was escalated and they told me there was a problem with the web site. This has been going on for more than a week. Is there something I need to change on my desktop to get this to work?

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Re: my account login

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Hello @Fuzzycat! Welcome to our Cricket Community Forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: my account login

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Well the problem has been solved. And as usual it was a self inflicted  error. I found that the VPN on my desktop was blocking me from logging into my cricket account. So ends up easy fix, just shut off VPN.  I was taught, when learning to troubleshoot PC's, try to remember the last thing you did before something stopped working and that will most likely be the problem. Sorry I was blaming Cricket for the issue.

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Re: my account login

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Hello @Fuzzycat! Welcome to our Cricket Community Forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: my account login

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I am not a super user of Facebook so I am not sure what to do with this, (m.me/cricketwireless) or Twitter (@cricketsupport). As I said in my original post, all devices I have (phone, laptop, tablet) all connect just fine to the CRICKET web site  it is only my desktop that will not connect, with FIREFOX  or INTERNET EXPLORE.

Thank you.

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Re: my account login

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Well it has been more than a week and still no response??

I tried clearing my cache and still nothing. Why is it that no one has a good fix for this?

PLEASE can someone help with this issue?

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Re: my account login

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Well the problem has been solved. And as usual it was a self inflicted  error. I found that the VPN on my desktop was blocking me from logging into my cricket account. So ends up easy fix, just shut off VPN.  I was taught, when learning to troubleshoot PC's, try to remember the last thing you did before something stopped working and that will most likely be the problem. Sorry I was blaming Cricket for the issue.

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