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novelist11
Paparazzi

order cancelled

Everytime I try to transfer my number from Virgin Mobile to cricket online my order keeps getting cancelled. I have done this several times. My address matches my credit card address exactly. Why doesn't Cricket fix this?
0 Kudos
4 Replies
PoboyProphet
Walk of Fame

Re: order cancelled

They will need more information to help you. Are you using your phone or desktop to change carriers. Where does the transaction cancel on you? Do you have a screen shot? etc

novelist11
Paparazzi

Re: order cancelled

I was doing it on my computer is that the problem? Do I have to do the transaction on my phone?
0 Kudos
Alimentame
Superstar

Re: order cancelled

@novelist11 I would say to go to the store. The order may need more information. The last time it happened to me I needed to validate myself at the store and open up services there because my porting information was all wrong.

Re: order cancelled

Yes go to the store.  They will never ship an online order.  They want you there so they can up sell you to a more profitable phone and collect that 25 dollar fee for activation.