Hello. Thank you for joining the community! If you're still needing assistance please reach out to us on Facebook (m.me/cricketnation) or on twitter (@cricketsupport).
Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too! Use the Kudos Button to offer a thumbs-up for good content.
I spoke to a Victor Kershaw today, who allegedly is a manager. He was extremely rude. When I asked for his manager he said NO! I asked him did he care that he was being recorded while being rude, he said No! I will be calling the corporate office and I expect an apology from Victor
How can a customer reach escalation without having to file a formal complaint via certified letter? I've had a WiFi calling issue which has taken literally over 20+ hours conservatively and speaking with supervisors who refuse to create a ticket and escalate. I don't have FB or Twitter... seriously and why should I reach out to a company via social media when they provide a forum and tech support number and chat?