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talk to a person

having a hard time getting through to speak with an oline agent
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Moderator
Moderator

Re: talk to a person

Hello. Thank you for joining the community! If you're still needing assistance please reach out to us on Facebook (m.me/cricketnation) or on twitter (@cricketsupport). 

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Re: talk to a person-Rude

I spoke to a Victor Kershaw today, who allegedly is a manager. He was extremely rude. When I asked for his manager he said NO! I asked him did he care that he was being recorded while being rude, he said No! I will be calling the corporate office and I expect an apology from Victor 

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cricketuser321
A-List Star

Re: talk to a person-Rude

How can a customer reach escalation without having to file a formal complaint via certified letter?  I've had a WiFi calling issue which has taken literally over 20+ hours conservatively and speaking with supervisors who refuse to create a ticket and escalate.  I don't have FB or Twitter... seriously and why should I reach out to a company via social media when they provide a forum and tech support number and chat?