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alcateluser
A-List Star

Alcatel PULSEMIX problems after Cricket Update

I have 2 Alcatel PULSEMIX phones. They were working fine until the point the last Cricket Updates got installed in mid-August. Since then, and exactly then, the battery started to go down within about 5-6 hours, earlier it lived for more than a day with no charge. The phone is hot, sometimes burning my skin when in my pocket. Now both phones are doing the same and as they received the Cricket Updates with about a week difference, I could exactly confirm that the Cricket Updates caused this issue, nothing else has changed. How can I roll back these last updates? Or how can Cricket fix my phones? They are totally useless now, they are always on the charger. and not mobile phones any more. The problematic Update build number is 4F7UCY7. 

 

 

25 Replies
Moderator
Moderator

Re: Alcatel PULSEMIX problems after Cricket Update

Hi alcateluser, 

Thank you for visiting and posting on our Cricket Community Forum! We're sorry to hear that you are having issues with your devices. Unfortunately, there is no way to reverse the update. However, if your devices are less than a year old, then you can file a Warranty Claim. For more info on how to file a claim, click here: https://www.cricketwireless.com/support/orders-and-activations/warranty/customer/warranty.html

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Kei
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Re: Alcatel PULSEMIX problems after Cricket Update

I have exact same issue on pulsemix. I filed a warranty claim and returned my phone, but they sent the "refurbished" phone with the maliciius update already installed. Off course the battery dies 100% to 0% in 4 hours. This issue is a software issue. There is no hardware problem. So warranty return process cannot fix this issue.
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DWBierbaum
Superstar

Re: Alcatel PULSEMIX problems after Cricket Update

This happened to me as well. It happened directly after the cricket software update. The upper half of the phone gets warm too, at all times. If I lie the phone down, and hover my hand over it, I can feel the warmth radiating off it. The drain increased from 48% in 24 hours (I hardly use my phone) to near 100% in 12 hours. The computer USB can barely keep up. Since this is directly related to the Cricket Software Update, I don't think a hardware ticket will mean much of anything.

Edit: Is there a way to find out if the Cricket Software Developers are troubleshooting their latest update on Pulsemix phones?  The heat is troubling, and this can't be good on the battery.  Filing a warranty claim and replacing my Pulsemix with another Pulsemix with the exact same problem, doesn't seem like an option to me.

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Moderator
Moderator

Re: Alcatel PULSEMIX problems after Cricket Update

Hi Kei, 

Thank you for visiting & posting on our Cricket Community Forum! If you are experiencing a problem with your Warranty replacement device, please contact the Warranty Dept directly at 1.855.654.7151 for assistance.

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Moderator
Moderator

Re: Alcatel PULSEMIX problems after Cricket Update

Hi DWBierbaum,

Thank you for visisting & posting on our Cricket Community Forum! You can also file a Warranty Claim on your device if it is malfuntioning, and it is less than a year old. To make a warranty claim, please contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.

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Kei
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Re: Alcatel PULSEMIX problems after Cricket Update

Dear moderator, how would you completely ignore the thoughts we are sharing on this thread, and suggest filing a warranty return? This is not a hardware issue, so the warranty return is not a solution. If the software developer is not working to fix the latest update, all pulsemix on the Earth stay as junk.
I might have found a workaround though. If I turned the battery saver mode on, the battery drainage and CPU catching heat ceased. Please, pulsemix users, try turning on the battery saver mode on all the time.
DWBierbaum
Superstar

Re: Alcatel PULSEMIX problems after Cricket Update

Thanks.  I'll try that, though I don't remember it working for me, but that was before I did my first factory refresh.  I'll post an update if this works for me.

As for the moderator, I think those are bot-driven responses, and not replies by an actual person, so I wouldn't get frazzled by it.  This is the modern economy, where screamingly stupid bots are in charge of all initial customer service. Smiley Wink

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DWBierbaum
Superstar

Re: Alcatel PULSEMIX problems after Cricket Update

It's been two hours, and my battery is already down to 86%, and it feels warm, so that was a bust for me.

Edit: Well, I plugged it in to the Computer USB port to charge after that, and after an hour the charge was up to... 78%!  With Battery Saver on!  Sigh.

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Kei
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Re: Alcatel PULSEMIX problems after Cricket Update

Oh they are the bots? I never thought of it!
Let me share what I did to make it work. This morning I charged my phone with power off( to fully charge; with power off, the problematic background process is not running, so I can charge without problem). Turned it on it was 100%. I unplugged the charger. I turned the battery saver on manually, but the battery drainage is present. Then I turned the phone off again, then turned on. This time the battery saver mode stays on. After that, the battery drainage and the CPU heat seemed to be gone.
What I guess here is that the problematic background process starts when I turn the phone on. Once it's turned on, I can't stop it with the battery saver mode. But if I restart the phone with battery saver already on, somehow it prevents the problematic background process to start running. Please be careful that plugging the charger would turn off the manual battery saver mode. So you need to charge the phone fully when the phone is turned off.
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