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Velvet
Extra

Re: Alcatel PULSEMIX problems after Cricket Update

I have 3, update pushed a week & a half out of warranty. Cricket blamed Alcatel & Alcatel blamed cricket. Cricket has offered warranty or upgrade (I had mentioned out of warranty already but they still suggested it). Alcatel at least offered I could send the phones to them to be reprogrammed but I'd be without 3 phones for possibly 2 weeks when you include shipping. Update date was August 15th. 7 hour charge only getting up to 58% is ridiculously. I can only get a full charge if it's powered off but unfortunately it's also my alarm clock so charging overnight only works when I don't. I just hit them up on messenger again, let's see what they say this time.
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DWBierbaum
Superstar

Re: Alcatel PULSEMIX problems after Cricket Update

BY JOVE!  I THINK  THAT WORKED!  As per your advice, I turned on battery saver, then turned off the phone, and plugged it into the charger... then I forgot about it till about a half hour ago.  I then unplugged it and turned it on, and the battery indicator came up with that little plus sign on it.  A half hour ago it was at 100%, and right now it's at... 100%

Thank you for that tip.  Now I just have to remember to turn off my phone before charging it, and hoping nobody calls me! Smiley Wink

Oh, and Velvet, if push comes to shove, you could see if Alcatel would be willing to accept the phones one phone at a time, and you can send the next one when you recieve the previous one...

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Kei
Award Winning Star

Re: Alcatel PULSEMIX problems after Cricket Update

Bierbaum, I’m glad to hear that it worked for you too!

But it is still a workaround. We demand cricket and alcatel to fix this battery drainage problem as soon as possible, and push the new update to all existing pulsemixes.

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Re: Alcatel PULSEMIX problems after Cricket Update

The Alcatel Pulsemix may be one of the worst phones ever distributed in the market. My phone doesn't work with my home router, when I connect to it, it goes in a bootloop until I turned off router so I can disable WiFi on phone so the bootloop stops.

My workaround was setting up a WiFi hotspot on my laptop and then connecting the phone to WiFi from there. Battery life is still great

I haven't done the latest update as my brother has the same phone with the latest August update and his phone dies super fastttt as you all mentioned on this thread.

I'm waiting to have this phone either rooted for the 4F7UCV0 build so I can remove all the bloatware or just totally install TWRP and scrub the whole software with a new custom Android Oreo 8.0 ROM and work from there. I've heard there aren't any bugs reported from others who has done this already with the Alcatel Pulsemix.

Seems like they won't fix the battery drain/heat issue until a phone blows up or explodes because this isn't a concern for them.

Look into installing a new room for this phone, the software should fix this battery issue as it's worked on my other ASUS Zenfone. The phone was dying, so I installed a custom OS Rom on it and the battery drain issue got fixed. It's definitely the software doing something and affecting the battery.

***Installing a custom ROM on your phone will void warranty as well as rooting your device***

Hope this helps
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jt706
A-List Star

Re: Alcatel PULSEMIX problems after Cricket Update

I have two pulsemix phones and both warranties ended in August! Both phones go from full charge to 15% within 2 hours then suddenly turn off. Both my child and I need them for safety issues but both phones are pretty much useless. Solutions needed ASAP. Thank you
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DWBierbaum
Superstar

Re: Alcatel PULSEMIX problems after Cricket Update

For some reason, just turning battery saver on doesn't stop the power drain.  For what it's worth, the above mentioned silly method works at taming this problem:

  1. Turn on Battery Saver in Settings,
  2. Turn off your phone (hold that bottom side button till the shutdown/restart icons appear, and select "shut down")
  3. Plug into the charger. (You'll notice the phone vibrate, and the initial Alcatel screen momentarily appear)
  4. Unplug from the charger after it's fully charged.  Do this before turning on the phone.
  5. Turn on the phone.  Only do this after unplugging from the charger.

It actually works for taming the power drain issue, until you turn off battery saver mode, or recharge your phone while in turned on/standby mode (which itself turns off battery saver.)

There are significant drawbacks to this method:

  1. No wi-fi calling
  2. alarm doesn't work. (discovered this the hard way.)
  3. Calls to a turned-off phone are of course an exercise in futility.

I get around point three by charging the phone while it's on (from the wall socket charger.  The computer can't keep up with the drainage), and just go through the whole routine above in rapid sequence, only waiting long enough for that Alcatel screen to go blank before unplugging the charger.  That said, I feel like I've got basically a highly over-engineered flip-phone instead of an actual smartphone. Smiley Frustrated

 

alcateluser
A-List Star

Re: Alcatel PULSEMIX problems after Cricket Update

You do not need to turn off the phone for charging. You can just use airplane mode, then you may enable the wi-fi. In this case the phone is not completely dead, at least the alarm and e-mail is working, no phone calls, unless the wi-fi call is working for you. (BTW, I think that is also a very buggy app, I cannot get rid of it.)
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cc1
Extra

Re: Alcatel PULSEMIX problems after Cricket Update

Thanks.  This worked for me also.  It looks like you have to turn on the power with the battery saver already on for the battery saver to prevent the rogue background process causing the problem to start.

If you turn the battery saver after you turn on the power, the rogue process has already started and the battery saver does not stop it so that it does not help.

You can charge the phone with the phone on but charging automatically turns off the battery saver so you have to unplug the phone from the charger, turn on the battery saver, turn the phone power off and then turn back the phone on.

I contacted Cricket on this.  They said it was Alcatel's issue and gave me Alcatel's  phone number.  I told them that even if it was Alcatel's issue it should be Cricket's responsibility to make Alcatel fix it.

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DWBierbaum
Superstar

Re: Alcatel PULSEMIX problems after Cricket Update

For anyone still interested in this.  I have since bitten the bullet and bought another phone (Nokia 6.1), and put the SIM card in that phone.  An interesting effect is, it solved the power drain issue on my pulsemix, not having a SIM.  I can now run the Pulsemix as a wireless smart-not-phone device that doesn't get warm, and is STILL AT 100% an hour and a half after I charged it!

The only two things I did were a.) removed the SIM card, and b.) in the MyCricket app (which I installed on the new phone) I turned off the Cricket Wireless Manager setting there.

If anyone is up for some experiments, you might try:

  1. Going into your MyCricket app, click that little sprocket in the upper right corner, scroll down to the bottom setting, which is the Cricket Wireless Manager, and turn it off.  It should take a while.  When it's done, reboot the phone, sans battery saver, and see if that did anything.  I don't hold hopes for this one.
  2. Try turning off your phone, removing your SIM card (slide it out of that little metal sleeve near top center, after prying off the back of the phone), and restart the phone, sans battery saver, and see if the power is still draining on your device.  If not, then try turning off your phone, reinserting the SIM card (or downright buying a new SIM Card kit from walmart or bestbuy, and installing that), then restarting the phone.  See if the power drain once again rears it's ugly head.

Since I've moved on to another phone, I'm too lazy to attempt moving on to part two of experiment 2, myself, so I'll leave it to those who may still be interested in the results of this.

Otherwise, well, the Pulsemix will make a nice internet-enabled mp3 player droid-pod kind of device.

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mikeylit21
Paparazzi

Re: Alcatel PULSEMIX problems after Cricket Update

This happened to my Alcatel device as well, about a month ago Alcalel sent me a refurbished Pulsemix to solve the high cpu usage issue under warranty. Everything worked as it should for the last few weeks until Cricket forced the 4F7UCY7 build update on the already replaced phone. Once again the replaced phone's cpu load average spiked up from 6-10 all the way to 20's and the battery once again is used up in hours. The battery saver trick is helping alot as it has dropped the CPU load average to 10-12. Its a good work around but is there any hope Cricket has even acknowledged the issue or is Cricket trying to sabotage these phones?

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