We're sorry to hear that your husband is experiencing issues with his device. All of our new phones have a 1-Year Warranty if you are past the 7-Day return policy.
Yes. I've learned my lesson with this, and bought a phone that isn't locked to a carrier, and uses Android One, so I get regular monthly updates for my stock android device. I no longer have wi-fi calling, but that was so hit-or-miss when I DID have it, that I don't miss it at all. Also, my new Nokia 6.1 has much better antennas and/or signal reception than the Pulsemix. I downloaded the MyCricket and Cricket Visual Voicemail apps, after installing the SIM from the Pulsemix into the handy little slide-out tray of the Nokia and letting the phone set itself up for Cricket near automatically.
I still have the Pulsemix, and strangely, without the SIM card, it no longer has battery drainage problems, and works fine as an ersatz... er... droidpod?... wifi connected media player and app running device.
I kind of imagine the software support team for these near free devices as two guys locked in a closet, who are responsible for an entire line of devices from flagships on down, so freebie/low cost devices are so low on the "to-do" list for these guys that we'll never see an update to fix this for months, or years. Lack of support is the REAL price for cheap devices and service, so I can't really complain when this stuff happens, since I should factor in that it WILL happen, when I go for the cheapest option.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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