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Cant hear callers

I have an LG Fortune 2. Yesterday I answered a call and could not hear them. Called them back, they picked up but I still couldn't hear them. Tried calling them back and hit the "speakerphone" and could hear them fine. Any ideas on a fix?
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Re: Cant hear callers

@DebiJo Hi there we will be happy to help! Please try resetting the network settings and removing the sim card for 6 min before reinserting the sim card. 

Please know that Cricket does offer a 1-year warranty if the problem continues. You can file a claim online by following the link below:


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