Contact names not showing up

[bannonstanks]

I have a new phone (Moto G7 Supra) and my calls are only displaying with the contact's number (555-867-5309) and not their name - I almost ignored my wife's call, because I didn't instantly recognize her number.

I'm on the phone all day, but I can't afford to screen my calls - is there a way to get the Contact Name to display for incoming and outgoing calls?

[PoboyProphet]

Silly question here, but you have saved the names into the phone book of your phone correct?

[bannonstanks]

Yes... you had me second-guessing for a moment.

I have a full contact list, and can search for names - numbers only when I receive a call.

[Grod_Cricket]

@bannonstanks  Thank you for posting on the Community Forum. Below I have provided a link to the Moto G7 Supra's user guide. This may help with instructions on how to make the names come up on the caller ID. 

https://www.cricketwireless.com/entassets/moto-g7-supra-user-guide.pdf