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wildephoenix
A-List Star

Cool pad internet freezes

Hello, after 1month, I am having problems. After about 5-10mins, internet will not load pages. Says YOU ARE OFFLINE. Any ideas? Done resets, etc with Cricket support but still have prob. Thanks
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4 Replies
Moderator
Moderator

Re: Cool pad internet freezes

Hello @wildephoenix,

If you've tried troubleshooting the issue and are still experiencing this please reach out to our warranty team at 1-800-CRICKET.

Thanks!

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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wildephoenix
A-List Star

Re: Cool pad internet freezes

OK, thanks. Is this a well known problem w/this phone??
teeny67
Paparazzi

Re: Cool pad internet freezes

IRONICALLY THE EMAIL I JUST TYPED DISAPPEARED ...ANYWAYS PURCHASED THE COOL PAD CANVAS IN SEPT AND BY JAN NEEDED A NEW PHONE, AFTER THE PHONE KEPT SAYING " IS NOT RESPONDING" TO EVERYTHING ...FACEBOOK, G MAIL, INTERNET, U TUBE ALL OF IT THE BATTERY DIED AND THAT WAS THE END OF THAT PHONE ! TOTALLY DISAPPOINTED

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teeny67
Paparazzi

Re: Cool pad internet freezes

YES

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