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Error with Mobile My Cricket App

Hello,

Everyime I login to the mycricket app on my moto e5 cruise it shows a red banner up top says "we cannot find an internet connection..". I've reinstalled the app, made sure it's the most up to date and even tried another phone with the aim card.. Same result. Otherwise phone is operating fine..

What's interesting is in the background it's actually logged in. I have brought this issue up to cricket via support and Twitter and I have gotten no where. I see a few other posts on the play store comments mentioning the same issue and was wondering if there was any insight to the issue?

Thanks,
Pete
1 Reply
Moderator
Moderator

Re: Error with Mobile My Cricket App

Hey there Pasta12345! Welcome to our Cricket Community Forum and thank you for your post. In troubleshooting the app, we recommend that you completely close out of the app, clear the app cache and data, then reopen the app. We also recommend going into your app settings and making sure that cellular data is turned on for the app.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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