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Full signal, cannot receive calls

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I have noticed over the last several months that I have not been receiving calls while at my office. I have full signal showing in the status bar and signal strength shows at -90 dBm 50 asu on LTE. While not directly next to a window, I do have line of sight to a wall of windows about 15 yards away. I often only find out about the missed calls one of two ways: text message or voicemail from the caller, and I only get the voicemail notification if I move to another location within the building. I have 2 other lines on my account and my line is the only one this regularly happens to.

Quick device info:

Pixel 2 XL carrier unlocked, Android 10 with December security patch, default APN settings imported from Cricket during initial setupScreenshot_20191216-135047.pngScreenshot_20191216-133450.png

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Re: Full signal, cannot receive calls

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@cmarrier 

We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Full signal, cannot receive calls

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@cmarrier 

We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

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