I bought my own phone direct from the factory.
Cricket locked it! Checked my account page and called 611.
APN area is grayed out also.
Now I will not get my monthly security updates for an example.
This is illegal! I have been with Cricket since the old days and this is the 1st BYOD you have locked.
Less then a week old Motorola.
Note: I do not tweet or Facebook!
Solved! Jump to Solution.
I have been pretty happy with Cricket for quite some time. Lately the service in my neighborhood is poor, to the point of not being able to use my phone. I have spent hours on the phone with support looking into it and then just requesting an unlock. This has gone nowhere. I just spent over an hour on the Facebook messenger in which the support person just stopped responding. Ridiculous.
I am about to compose an email and send it to executives with chat logs and records of poor customer service.
FYI, Cricket Executive email addresses can be found here: