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RTrvr
A-List Star

Loyal Customer

I have been a loyal customer with you guys for over 5 years (even when your service barely worked in many areas). I have always paid for my monthly services early and have also had the same phone for those 5 years so I am in desperate need of a new one. I found one that I like on the Cricket site for $69.99 but when I added it to my cart and went to check out it says the cost is $99.99. Since I am not a new customer, I am not eligible for the special price. Thank you Cricket for not making me feel special for my loyalty and I will be discontinuing my services at the end of my billing period.

Disappointed ex-loyal Customer😡
3 Replies
Moderator
Moderator

Re: Loyal Customer

Hello @RTrvr,

We appreciate all of our customers! That is why we offer monthly rate plan discounts, special upgrade pricing, as well as a referral program where you can earn up to $250 per year!

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Loyal Customer

What special upgrade pricing? $25 more to upgrade plus pay twice as much as a new customer. Seems like you would offer people that have shown their dedication of paying their bill & long time use but upgrading prices don't show you appericate us very much i believe its time for me also to move my 2 lines elsewhere
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tsku
A-List Star

Re: Loyal Customer

I fully agree with both the OP and the reply to the moderator. Customer for 5 years now. I want to buy the iPhone 6S.

New customer.........$199.99

Loyal for 5 years......$199.99 + $25 upgrade fee.

Then today I get a text from Cricket. As a loyal customer, we want to show our appreciation.

Here's FREE extra data for the remainder of you current billing cycle. REALLY??? 9 days extra data added to the data I don't use fully as it is.

If you truly APPRECIATE LOYALTY....give us a genuine reward. Lower phone prices than new customers and FREE upgrades if it's been longer than 90 days.

Ticked-off in Tucson

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