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@Clif001 I was able to find the user manual online. Hopefully the link helps. I think around page 25 is the information about message settings.
https://www.cricketwireless.com/entassets/moto-e5-supra-user-guide.pdf
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@Clif001 Hi Tia are you and your son using by any chance the same email that is connected to the gmail account?
Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too! Use the Kudos Button to offer a thumbs-up for good content.
@Clif001 I was able to find the user manual online. Hopefully the link helps. I think around page 25 is the information about message settings.
https://www.cricketwireless.com/entassets/moto-e5-supra-user-guide.pdf
Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too! Use the Kudos Button to offer a thumbs-up for good content.