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New LG Harmony 4 - Not receiving text notifications

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Hello,

I just bought a new LG Harmony 4 phone and I am not receiving text notifications. That is, I don't receive an audible tone or vibration or screen message when a text message arrives. I do get the text messages, but no notification of them. I have tried to adjust the notification settings for the Messaging app, but I am only able to receive notifications if the screen is on. That is, when the phone is on standby with the screen off, I do not get the text message notifications.

I realize that this is a new model, and that the behavior may be a software bug. 

Can you help me to fix or work around this problem?

Thank you.

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Re: New LG Harmony 4 - Not receiving text notifications

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@RSmith55 

Thank you for reaching out. We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Moderator
Moderator

Re: New LG Harmony 4 - Not receiving text notifications

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@RSmith55 

Thank you for reaching out. We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: New LG Harmony 4 - Not receiving text notifications

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I know the problem you speak of for I just purchased the same phone. What I tried was to go into app settings find android accessibility suite then scroll down to "draw over other apps" and switch it to "no" and that should do it it worked for me.
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Re: New LG Harmony 4 - Not receiving text notifications

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Same for me, ive missed a lot of important time sensitive texts because of this
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Re: New LG Harmony 4 - Not receiving text notifications

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Tried that, didn't work for me
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Paparazzi

Re: New LG Harmony 4 - Not receiving text notifications

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I am having the same issue! Even with a software update. I receive MAYBE every 4th text
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Paparazzi

Re: New LG Harmony 4 - Not receiving text notifications

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Main Idea:

Tcdltn68's solution did not work for me. Notification badges still did not appear when I received text messages. I had to reset my phone to fix the problem. My solution was to tell the LG Mobile Switch app to copy "Personal Data" from my old phone, but not to copy "Settings" from my old phone.

Details in case you need to troubleshoot further:

I will explain the reset process here, because I had to reset my phone twice in the same day. The first time I reset it, the problem of not seeing the badge icon reappeared right away. The second time I reset my phone was about one month ago and the problem seems to be gone now.

I migrated from an LG Harmony 2 to an LG Harmony 4 and used the LG Mobile Switch application to transfer data between phones. The LG Mobile Switch app lets you select which categories of data to copy. I went through this reset process after owning the Harmony 4 for two or three months.

  1. The first time I reset my Harmony 4, I selected the categories of "Personal data" and "Settings", and left "Media data", "LG app data", and "Downloaded apps" unselected.
  2. After the transfer process was complete, I logged into some websites from a browser the site didn't recognize.
  3. The websites sent me a confirmation code using text messaging. A notification of the text message would appear on my phone, but disappear in less than a second.
  4. The second time I reset my phone, I told LG Mobile Switch to only copy "Personal data" and left even "Settings" unselected.
  5. I repeated the experiment of logging into my email and other sites from an unrecognized browser. This time the icon badges would appear and remain visible until I actually read the text messages.
  6. Since then I have slowly installed applications on my LG Harmony 4 that had already been on my old phone. None of the apps have caused a problem, and I continue to receive notifications when individual people text me.

One detail I omitted above is that I still don't see notification badges when I receive spam text messages, or when Cricket tells me via text that they are about to process my monthly payment. But I see icon badges and feel the phone vibrate for all texts from friends, co-workers, and automated systems that send me confirmation codes.

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