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CalvinL
Paparazzi

No Flash Notification For Hearing Impaired

I've got Acetel Onyx phone running Android 8.1. I've noticed not just my phone but other Cricket phones have the same features. One thing I'm missing is in Accessibility option... There's no option to use "Flash Notification" for the hearing impaired. I'm going nuts! Can anybody help or get this feature in the next update?
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11 Replies
Moderator
Moderator

Re: No Flash Notification For Hearing Impaired

Hello @CalvinL

Welcome to the forum and thank you for your post! As you may know, Cricket does not manufacture any phones or manage most software components. We recommend reaching out directly to Alacatel to voice your concerns. You can check out Cricket's list of hearing aid compatible devices here: 

https://www.cricketwireless.com/support/accessibility/hearing-aid-compatibility-and-tty.html

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

CalvinL
Paparazzi

Re: No Flash Notification For Hearing Impaired

Your reply: "Cricket's list of hearing aid compatible devices" also includes the Alcatel Onyx that I have purchased through Cricket!  I am not talking about hearing aid compatibility.  I am simply talking about the Android software that is installed on Cricket phones.  I also see this same software setup on Cricket's Motorola moto e5 SUPRA which also does NOT have the flash or vibrate notification set up.

Trust me when I say this... it's NOT the phones.  It's simply the developer who installs the Android software setup to function for Cricket services.  Perhaps maybe I do need to get in touch with Android but highly doubt that.

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Alimentame
Superstar

Re: No Flash Notification For Hearing Impaired

@CalvinL Hi, I just found the link to the user manual of the ONYX on Crickets website. I see on page 72 they provide info on how to toggle on the option for the device to vibrate when calls come in. Hopefully this helps you.

 

https://www.cricketwireless.com/entassets/alcatel-onyx-user-guide.pdf

PoboyProphet
Superstar

Re: No Flash Notification For Hearing Impaired

Just for clarification, the Android software, is placed on a Motorola phone (Alcatel in your case), which is then sold through Cricket. Cricket can help you trouble shoot but they dont control the software on the phone unless its an app placed on the phone by Cricket. 

CalvinL
Paparazzi

Re: No Flash Notification For Hearing Impaired

The vibrate in this case only works for incoming calls and another option for dial touch.  No vibrate on apps such as incoming text messages and or email apps and such.

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Alimentame
Superstar

Re: No Flash Notification For Hearing Impaired

@CalvinL in the link there should be options for emails and text to also vibrate. I would suggest scrolling through the manual to see if they have an option for these as well.

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CalvinL
Paparazzi

Re: No Flash Notification For Hearing Impaired

I have spent HOURS trying to find vibrate and flash options.  I had a Samsung J7 before getting this Cricket Alcatel Onyx.  I know the Android software well enough to notice a huge difference between the 2 phones.  I tried to return and get a refund but I waited too long (over 7 days) to try to test out the phone before returning it.  I really thought the sales person said I had 30 days to try it out and I went back after 14 days (2 weeks) but the manager didn't care.  Hence the reason I am looking at 3rd party apps to assist in the missing features on this phone.  Here is a screen shot of the ONLY item regarding vibration settings on this phone.

Accessibility doesn't even have flash and or vibrate notification which is where I would find under the Hearing Impaired section of Android setup.  I have went through several phones at Cricket to see that there are several that has one kind of Android setup and several others set up the same as I got now. I mentioned that in one of the replies... my Alcatel Onyx and Motorola moto e5 SUPRA has exactly same setup which is missing features than what other phones have.

 

Screenshot_20190605-142616.png

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CalvinL
Paparazzi

Re: No Flash Notification For Hearing Impaired

If you do a search for "vibrate" on that manual, the results shows the word being used 4 times.

 

Vibrate for calls and touch only.  I know, it's sad.

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Alimentame
Superstar

Re: No Flash Notification For Hearing Impaired

You will have to read pages 70-72 it tells you how to set up vibrate on third party apps, and notifications. It doesn't have anything regarding flashlight but at least having an option to vibrate may help. As for the pic you posted I see some extra settings. Have you clicked the option other sounds and vibrates?