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Inderstalvnv
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Nokia 3.1 plus

I see that there is a new update for my phone butt im unable to do a system update and it tells me that my phone is fine
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Re: Nokia 3.1 plus

Hello @Inderstalvnv

Cricket branded phones will receive updates when we release them. If it is an unlocked version you'll need to receive the update from the manufacturer.

 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Inderstalvnv
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Re: Nokia 3.1 plus

I am unable to use my phone because of incorrect security credentials and I have to wait around for you to release stuff what am I supposed to do with my phone now look at it like a brick because I can't use its you should not be able to decide when stuff gets released if there is an update you should release it immediately not when it is convenient for you you should not be able to cell phones that are not properly updated it should be against the law
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PoboyProphet
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Re: Nokia 3.1 plus

Hey @Inderstalvnv !

Cricket doesnt withhold system updates unless its their apps or network specific applications. It sounds like you may need to do an update from the manufacturer. Nokia just updated the Android Pie software on its Nokia 3.1 Plus devices. That may be the update thats needed. I would suggest restarting the phone while it is connected to Wi-fi. Additionally you may want to check your "settings" menu for a software update. 

I hope that helps! 

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Inderstalvnv
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Re: Nokia 3.1 plus

The software update is true Cricket Wireless only and they have stated on their website that there is a software update for my phone but they are not releasing it my current software system is 00N0_1_26c and Cricket Wireless I stated there is an update 00N0_1_26E with that in notice where is my system update
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Inderstalvnv
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Re: Nokia 3.1 plus

Smartphone Product Note – Nokia 3.1 Plus February Software Update
2/12/19
Overview:
Effective 2/13/18, a new software update (00N0_1_26E) will be available for those Nokia 3.1 Plus customers who have software version 00N0_1_26C on their phone. This update provides general bug fixes and other software updates. Cricket will push this software update to customers, prompting them to install the software update to their phone.
Software Download/Additional Information:
 You can only download this software over Wi-Fi.
 The download and installation time can vary depending on network conditions, Wi-Fi Signal strength and bandwidth .

so why i'm not getting my systemn updated ??????

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PoboyProphet
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Re: Nokia 3.1 plus

Got it. Thanks for the extra information. I went to the Cricket website and looked at the user guide for your phone ( https://www.cricketwireless.com/support/devices-and-accessories/nokia-3-1-plus--device-support/custo... ). There is a step by step guide that show you how to update the software on the phone. 

Per the website it confirms what you are saying: "Effective 2/13/18, a new software update (00N0_1_26E) will be available for those Nokia 3.1 Plus customers who have software version 00N0_1_26C on their phone. This update provides general bug fixes and other software updates.

Check out this link  to see how to update it manually or once you receive a notification.  

https://www.cricketwireless.com/content/dam/aio/Support/DeviceSupport/nokia-3-1-plus/nokia-3-1-plus-...

 

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Inderstalvnv
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Re: Nokia 3.1 plus

I have read that and I have done that I have been in the it business now for 10 years I am not a moron I know how to read system updates and notices my phone meets every criteria for the updates but it's still not being pushed out to my phone therefore Cricket Wireless is withholding updates
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PoboyProphet
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Re: Nokia 3.1 plus

It doesnt automatically push it without you going through and enabling the update. You have to be on wi-fi and you must confirm all of the pop up notifications. May thats where things went south. I would suggest doing a manual update using the instructions above.

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PoboyProphet
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Re: Nokia 3.1 plus

Dude...... im just trying to help you out customer to customer.

 

Walk into a store and ask if you can switch out the device. I hope you find a fix for it.

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