cancel
Showing results for 
Search instead for 
Did you mean: 

Not receiving pictures or group messages

Hi I'm new to Cricket and have a Moto e Supra and I can't receive group messages or pictures sometimes I get one but not the rest of the people in the group. And I can't receive pictures when I first started they worked now they are not I checked my settings and they are correct help as I'm very fustrated.
0 Kudos
7 Replies
Moderator
Moderator

Re: Not receiving pictures or group messages

@Rsingleton Please PM/DM us on our National Facebook (m.me/cricketwireless ) or Twitter page (@cricketsupport) with a summary of the issues and your wireless number.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

0 Kudos

Re: Not receiving pictures or group messages

I'm having the same issue on my wife's e5 supra. Worked fine for months, and starting the past weekend she's missing lots of group and picture messages. Please post back if you are able to get it fixed.

0 Kudos

Re: Not receiving pictures or group messages

I will
0 Kudos

Re: Not receiving pictures or group messages

Seems wierd that we both have the same problem the same weekend.
0 Kudos
Highlighted

Re: Not receiving pictures or group messages


@Rsingleton wrote:
I can't receive group messages or pictures sometimes I get one but not the rest of the people in the group. And I can't receive pictures when I first started they worked now they are not I checked my settings and they are correct help as I'm very fustrated.


My wife and I are having the same issues!



0 Kudos

Re: Not receiving pictures or group messages

I just bought my phone April 29th and noticed on Monday that I'm having the same issues. I went yesterday to my local store and they couldn't fix it. They chatted with customer service who was of no help.

I'm going to try and go back tomorrow and demand a new phone since it seems we are all having issues with this same.phone.

No wonder the price was cut on these....
0 Kudos
niches298
Extra

Re: Not receiving pictures or group messages

Im having a similar but more extreme issue on an S7. I just posted about it here: https://community.cricketwireless.com/t5/Samsung-Phones/Not-receiving-messages-from-most-numbers/m-p...

0 Kudos