Hello, thank you for contacting Cricket! Sometimes the type of apps that are download keep running on the back end of the device. Some apps are free and have a tendency to run adds on the device. We suggest to check and make sure all apps are closed and are not running in the back end.
I jhad the same issue, it is my own S8 I brought to Cricket. I realized it was the MyCricket and Wifi manager apps that were causing the issue. I was unable to uninstall, but was able to disable both apps. No more ads!!
BTW- Norton security scan was not able to even "see" these apps ....
Me too this is ridiculous, after paying for insurance and then having to pay a $75 dollar fee for a deductible on a new phone, the replacement/USED phone they sent me came with ads. I am so upset, now they say I should return it, and be without a phone for a week, and then they will send me another USED phone. I have been a customer for a long time and NEVER complain. This is ridiculous and embarrassing when the phone starts playing an ad in the middle of a conference or meeting. I downloaded NOTHING! Because of my job I CANNOT be without a phone EVER!
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
Read more about Cricket
Read less about Cricket