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BonRo
Marv

Ramdom ad pop up while communicating

My LG phone suddenly keeps getting pop up ads while I'm in the middle of texting. Or ending a phone call.
How do I make this stop while I'm in the middle of communicating?
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4 Replies
Moderator Rank
Moderator

Re: Ramdom ad pop up while communicating

Hello, thank you for contacting Cricket! Sometimes the type of apps that are download keep running on the back end of the device. Some apps are free and have a tendency to run adds on the device. We suggest to check and make sure all apps are closed and are not running in the back end.

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Re: Ramdom ad pop up while communicating

Cricket your answer is bull. I just got my phone. I have not downloaded any apps. Whatever is causing these stupid pop ups you put on your phones before we purchased them. Your store in alliance ohio also tried to scam me on black friday. Waste of time and money. Not an honorable company.
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Re: Ramdom ad pop up while communicating

Yeah, I've got the same problem with my new LG phone. Full screen ads just pop up out of the blue. And I haven't installed any apps I haven't used before. So I figure this is coming from something already installed on the phone. I don't know how to see what apps are running in the background or how to stop them.
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mary11
Marv

Re: Ramdom ad pop up while communicating

I jhad the same issue, it is my own S8 I brought to Cricket. I realized it was the MyCricket and Wifi manager apps that were causing the issue. I was unable to uninstall, but was able to disable both apps. No more ads!! 

BTW- Norton security scan was not able to even "see" these apps ....

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