Hello, thank you for contacting Cricket! Sometimes the type of apps that are download keep running on the back end of the device. Some apps are free and have a tendency to run adds on the device. We suggest to check and make sure all apps are closed and are not running in the back end.
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I jhad the same issue, it is my own S8 I brought to Cricket. I realized it was the MyCricket and Wifi manager apps that were causing the issue. I was unable to uninstall, but was able to disable both apps. No more ads!!
BTW- Norton security scan was not able to even "see" these apps ....
Me too this is ridiculous, after paying for insurance and then having to pay a $75 dollar fee for a deductible on a new phone, the replacement/USED phone they sent me came with ads. I am so upset, now they say I should return it, and be without a phone for a week, and then they will send me another USED phone. I have been a customer for a long time and NEVER complain. This is ridiculous and embarrassing when the phone starts playing an ad in the middle of a conference or meeting. I downloaded NOTHING! Because of my job I CANNOT be without a phone EVER!
I just got on Cricket with LG Stylo 3 two days ago. I had to clear two adds every time I used the phone, couldn't answer a call without 1st clearing an add, and they popped up randomly every few minutes. Some I could rid by a swipe, others by clicking a box... totally infuriating! I probably answered 'Do You Trust Facebook' with a 'No' 20 times. I took your advice and shut down My Cricket (couldn't find a WiFi manager) and now I only get one when I use my phone, still un acceptable if it does it answering calls, but sooo much better. Thanks!
You people need to realize that you need to delete the pre-installed apps and use the google versions. The ads are coming from one of these apps and are put there by the manufacturer. This is not Cricket's fault. Cricket does not make phones.
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1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
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