The Nokia e-5 endi is a very poor phone. Cricket should not offer this phone anymore. This phone freezes up multiple times a day. Cricket should offer some type of compensation for owners of this phone.
We’re sorry to hear you're experiencing issues with your new device. We would advise to ensure your device has the latest software update for best performance. If issues continue, we do offer a 1-Year manufacture warranty on all of our new devices. To make a warranty claim visit the link below and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.