Did you get the problem fixed? I'd like to know because I want to get a new phone.
Myself and many neighbors have had service problems since March 11th. Can text but not receive or make calls. Ping is ok so are sim cards. AT&T customers same story. Some phones are working some are not. If I drive down the road 5 miles no problem. Cricket store sold me a new sim for $10.81 and it was okay for an hour. AT&T won't respond but map shows problems in many places across the country. I've lost more than $1200 in possible earnings and that's low balling it.
Have you worked the problem out? I'd like to know because I want to get a new phone and naturally don't want to buy a dud.