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Unable to Delete Text from Unknown Message

My phone is purchased though Cricket, and it is Moto G7 Supra.  

I have one particular text message, that no matter what I do, or how many times I delete, it keeps on coming back. 

I can archive, but when I delete from archive, it won't bedeleted, although it says, It has, and gave me an option to "undo", which I will never undo anyway.  

I did clear cache and deleted data from message setting.  

How can I completely get rid of this messages off of my phone? 

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Moderator
Moderator

Re: Unable to Delete Text from Unknown Message

@rcfinally2 Hi there, we would suggest resetting the device to see if that helps.

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