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Unknown Sender Message Not Found

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Cannot Delete! Delete and it comes right back

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Re: Unknown Sender Message Not Found

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@blackbird121 Thanks for trying, please message us on our Facebook or Twitter page to ask for further information to create the case on your account.

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Re: Unknown Sender Message Not Found

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@blackbird121  Hi there thank you for posting on our forum. Are you having this issue on the device? If so what type of device do you have?

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Re: Unknown Sender Message Not Found

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Thanks for your reply!

Motorola G7 Power

I've followed all steps online to try to "wipe cache partition" and I do not have that option in Recovery Mode as instructions say I will.

I see many people posted about this on other phones as well on some forums, with no solution.

 

Delete it, it comes right back.

 

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Re: Unknown Sender Message Not Found

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@blackbird121 This device is not one that we sale and the best option is to ask the manufacturer to see if they have any idea on how to fix this. By reading what is online it maybe an advanced messaging issue and  a compatibility issue with our service. At the moment the Stylo 5 is the only device with this ability on our network that can use advanced messaging. Below I provided a link to Motorola support page for more information and help:

https://support.motorola.com/us/en/home

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Unknown Sender Message Not Found

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so sorry I am mistaken

it is a Motorolo G7 Supra that I bought at Cricket. My apology

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Re: Unknown Sender Message Not Found

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@blackbird121 Please try these option

-​Press and hold the power key for up to 30 seconds to perform a force reboot on the device.

-Clear cache and data
 

Clearing the cache will remove any temporary files being stored by the device.

  • Go to Settings > Apps > Messaging app > Storage > Clear cache

Clearing the data will remove data that the application has saved.

  • Go to Settings > Apps > Messaging app > Storage > Clear data

If this doesn't work we will have to create case to have our IT look into the issue. Once you do these steps and they don't fix the issue please message us on our Facebook page or Twitter page to create the case for you.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Unknown Sender Message Not Found

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Thanks so much.

I followed your instructions, forced reboot, cleared cache, cleared data.

Deleted text, came right back

Unfortunately I am not on twitter or facebook.

I've been trying to find instructions for Moto G7 Supra to wipe cache partition because I have followed instructions online but not finding that option in recovery mode.

Thanks again for your reply.

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Re: Unknown Sender Message Not Found

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Wow... just learned something about Wipe Cache Partition.

IT NO LONGER EXISTS! 

"Your phone no longer has the option to clear the system cache partition because it uses the new Seamless (A:B) update process. The OS no longer caches system updates. This is why there is no clear cache partition in the Recovery menu."

SO I am not crazy or stupid, but I still can't get rid of this text... 

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Re: Unknown Sender Message Not Found

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@blackbird121 Thanks for trying, please message us on our Facebook or Twitter page to ask for further information to create the case on your account.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

Re: Unknown Sender Message Not Found

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Did you find a solution for this problem?  I am having the same issue on my Supra I purchased from Cricket.  

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