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Unlock question - MyCricket App not working

I am traveling to Europe for two weeks in August and would like to unlock my phone, so I can use a local Travelers SIM card.  When I try to unloick online, it tells me I need to use the MyCricket App.

The MyCricket app always crashes on my Moto G7 phone.  It is unusable.

Can anyone help me?  Thanks.

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2 Replies

Re: Unlock question - MyCricket App not working

Yeah, the mycricket app apparently doesn't function on certain phones with the Moto G7 Supra being one of them.

They're supposedly working on a fix but it's been over a month for me and probably longer for others that this app hasn't worked.

Hopefully soon that fix will arrive.....

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Re: Unlock question - MyCricket App not working

@sr34chi Hi there, at the moment Motorola is working on a fix on their software to help the MyCricket from crashing. In order to unlock a device it must meet 6 months of active service to unlock. If you meet this requirement please reach out to our support team on Facebook ( or twitter (@cricketsupport) with the details of the device and wireless number.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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