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Re: Visual Voicemail App Issue

I, too, am experiencing this problem about 4 seconds into the mssg. VERY ANNOYING! I didn't have this problem when the app first loaded. I'm not tech savvy enough to be fooling with this all the time.
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emily45
Extra

Re: Visual Voicemail App Issue

Yes, I had this exact same problem for a month or so and now my app stopped working altogether. It's asking me to set up my voicemail after I already had that set up!

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Re: Visual Voicemail App Issue

I had the same issue on my device and I had to change the default messaging app (I was using Google Messaging vs the built-in messaging app).

I only had to do this while setting up the visual voicemail app and then I switched my messaging apps back

  1. Uninstall Visual Voicemail
  2. Switch default messaging app to built-in phone app (there should be a 'default apps' in your settings)
  3. Reinstall Visual Voicemail from Play Store and then proceed with setup

Not sure if this will help in all cases, but it did in mine and I was uninstalling/reinstalling/clearing data/etc.

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DJB628
Award Winning Star

Re: Visual Voicemail App Issue

The latest Cricket Visual Voicemail update has resolved most of the issues now FYI

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Re: Visual Voicemail App Issue

I had that problem on my Galaxy S6. Now I am on an LG and that does not happen. But lately it thinks I have not checked my mail and I can't seem to make the notific


@DJB628 wrote:

Hello, I have read most of the VVM threads here, and have not seen one describe the issue I've noticed for the past 3 months. This is happening on 3 different devices. So I know it's not device related, 2 devices are on Oreo, and the third is on Nougat. 

I have uninstalled, cleared cache, cleared data, and still the same issue persist with the app. I'm not doing another FR, as I'm sure it is not the issue since it's happening on 3 devices.

When I get a voicemail, I play the VM, it'll play for 4 secs exactly, then stop, I then have to hit the play button again for it to start and play fully. This happens on every VM using the app on all 3 devices. I have tried other 3rd party VM apps, many times I don't get the Vmail in time or days later. 

 

So I would really like to get this VVM app to work properly, or I'll simply go back to the old system in calling my number to check my messages. In this day and age you figured they be able to resolve these simple issue. Customer support is a complete waste and all they do is read from a script, and when they can't find a solution, they either tell you it's not a Cricket phone, or do a FR. 

 

Thanks in advance for reading. 

 

Anyways, anyone else experience this issue with the VVM app and any solution. 



ation go away even though I already got my message on Visual Voice mail

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