Visual Voicemail not working, seemingly after app update (Solved for me)

[chrisohle1]

Great job inasuit!  Just what I needed!

[sinn1088]

I have been having the same issue. I downloaded one from here and it works.

https://cricket-visual-voicemail.en.uptodown.com/android/download

[whynotzoidberg]

I was having the same issue, uninstalling & reinstalling the app didn't fix it, clearing cache/data didn't fix it. I had to change the default SMS/Text app back to the phone's built-in messages app temporarily to set it up. In my case, I was using Google's messaging app rather than the built-in phone app.

Try:

1. Uninstall Visual Voicemail app
2. Change default SMS/Text/Messaging app (there should be a 'default apps' in your settings) to the phones built-in messaging app
3. Reinstall Visual Voicemail app and proceed through setup
4. Change your messaging app back to default

[Alex90]

Some phones may have an incorrect device setting that will cause problems during the upgrade. If your phone has a problem, just follow these simple steps:
-Open your phone’s Settings.
-Under Applications, tap Call.
-Under Voicemail, tap Voicemail Settings.
-Tap Voicemail Number and change it to 8133823347 (or +18133823347).
-Tap OK to save your changes.

Now go back to the Google Play store and download or update the Cricket Visual Voicemail App.
If you still need help, chat online at mycrk.it/CricketContactUs or call 1-800-CRICKET (274-2538) from your phone.

[primus889]

Thanks this worked for me

[Clinton210]

Same not working on My Google Pixel XL But I have the Android 10 (Q) Beta running on my phone it keeps telling me I must have cricket service in order to use visual voicemail , but my service is through cricket

[Clinton210]

Same for me on my Google pixel XL but with the beta version Android Q (Android 10) keeps telling me that I must have cricket service in order to use the visual voicemail app and then it closes...

[1seyedkharrazi]

is my phone and is frist time as
i am try to use,thanks moto.