I currently have a LG Escape 3 and up until recently I liked the Visual Voicemail app that was on the phone. However, it appears to have been updated as recently as two days ago and now it no longer works.
When I get voicemails, they no longer are accessible thru Visual Voicemail, and if I try to check the "Greeting" it just spins forever and if I go back to the Settings page I get this constant "Unavailable at this time" message at the bottom of the screen..
I just wondered if it was an issue with the app, my phone, and if I'm going to need to factory reset it or not to get it to work again?
Ok, just an update, I asked someone else and their Visual Voicemail stopped working too, so I'm guessing it's not my phone and something to do with the upgrade to the app or something.
It's the app, not your phone. I'm new to Cricket. T-Mobile's VM-to-text was so much better. I didn't know how good I had it! Cricket's app stinks. So do some other things. I can't go back to T-Mobile since they don't have coverage in the area to where I'm moving, but Verizon does. Might have to make a change already.
I had the same problem crop up on my Samsung Galaxy S7 Edge on Android Oreo. I went through all the normal steps of reinstalling, clearing cache/data, etc. I called cricket to troubleshoot the issue. They wanted me to backup my phone and perform a factory reset. If that didn't work, they were going to reset my whole voicemail account. Though I can do the factory reset, I really didn't want to (time consumed that could doing something useful). I removed the app again. I 'side loaded' an older version of the app. The current version number is 184.108.40.206171. I installed version 220.127.116.11146. The older version works fine for me. It is definitely something with the new version of the app that's causing the problem. I left the older version installed and turned off app auto-updates. I'll wait until the next release and see if they fix whatever issue the current app has.
Not working with Android 9 (Pie) either. Just gives me a message after entering a password... "Oops... Password not saved, please check network and APN settings and try again."
Yep, same exact issue on Google Pixel 2 XL with Android 9... "Oops... Password not saved, please check network and APN settings and try again."
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
Read more about Cricket
Read less about Cricket