I currently have a LG Escape 3 and up until recently I liked the Visual Voicemail app that was on the phone. However, it appears to have been updated as recently as two days ago and now it no longer works.
When I get voicemails, they no longer are accessible thru Visual Voicemail, and if I try to check the "Greeting" it just spins forever and if I go back to the Settings page I get this constant "Unavailable at this time" message at the bottom of the screen..
I just wondered if it was an issue with the app, my phone, and if I'm going to need to factory reset it or not to get it to work again?
Ok, just an update, I asked someone else and their Visual Voicemail stopped working too, so I'm guessing it's not my phone and something to do with the upgrade to the app or something.
It's the app, not your phone. I'm new to Cricket. T-Mobile's VM-to-text was so much better. I didn't know how good I had it! Cricket's app stinks. So do some other things. I can't go back to T-Mobile since they don't have coverage in the area to where I'm moving, but Verizon does. Might have to make a change already.
I had the same problem crop up on my Samsung Galaxy S7 Edge on Android Oreo. I went through all the normal steps of reinstalling, clearing cache/data, etc. I called cricket to troubleshoot the issue. They wanted me to backup my phone and perform a factory reset. If that didn't work, they were going to reset my whole voicemail account. Though I can do the factory reset, I really didn't want to (time consumed that could doing something useful). I removed the app again. I 'side loaded' an older version of the app. The current version number is 220.127.116.11171. I installed version 18.104.22.168146. The older version works fine for me. It is definitely something with the new version of the app that's causing the problem. I left the older version installed and turned off app auto-updates. I'll wait until the next release and see if they fix whatever issue the current app has.
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