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Visual Voicemail not working, seemingly after app update

I currently have a LG Escape 3 and up until recently I liked the Visual Voicemail app that was on the phone.  However, it appears to have been updated as recently as two days ago and now it no longer works.

When I get voicemails, they no longer are accessible thru Visual Voicemail, and if I try to check the "Greeting" it just spins forever and if I go back to the Settings page I get this constant "Unavailable at this time" message at the bottom of the screen..

I just wondered if it was an issue with the app, my phone, and if I'm going to need to factory reset it or not to get it to work again? 

Thanks.

Bruce

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13 Replies

Re: Visual Voicemail not working, seemingly after app update

Ok, just an update, I asked someone else and their Visual Voicemail stopped working too, so I'm guessing it's not my phone and something to do with the upgrade to the app or something.

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Re: Visual Voicemail not working, seemingly after app update

You're not the only one. And if you click the menu and attempt to "refresh" the list, it goes to blinkingly refreshing the numbers of old recordings and a message of "no connectivity" across the bottom.
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dpc
Marv

Re: Visual Voicemail not working, seemingly after app update

It's the app, not your phone. I'm new to Cricket. T-Mobile's VM-to-text was so much better. I didn't know how good I had it! Cricket's app stinks. So do some other things. I can't go back to T-Mobile since they don't have coverage in the area to where I'm moving, but Verizon does. Might have to make a change already.

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ngh
Marv

Re: Visual Voicemail not working, seemingly after app update

I had the same problem crop up on my Samsung Galaxy S7 Edge on Android Oreo.  I went through all the normal steps of reinstalling, clearing cache/data, etc.  I called cricket to troubleshoot the issue.  They wanted me to backup my phone and perform a factory reset.  If that didn't work, they were going to reset my whole voicemail account. Though I can do the factory reset, I really didn't want to (time consumed that could doing something useful).  I removed the app again.  I 'side loaded' an older version of the app.  The current version number is 3.2.0.100171.  I installed version 3.2.0.100146.  The older version works fine for me.  It is definitely something with the new version of the app that's causing the problem.  I left the older version installed and turned off app auto-updates.  I'll wait until the next release and see if they fix whatever issue the current app has.

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Re: Visual Voicemail not working, seemingly after app update

Not working with Android 9 (Pie) either.  Just gives me a message after entering a password...  "Oops... Password not saved, please check network and APN settings and try again."

Re: Visual Voicemail not working, seemingly after app update

Yep, same exact issue on Google Pixel 2 XL with Android 9... "Oops... Password not saved, please check network and APN settings and try again."

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mcapozzi
Marv

Re: Visual Voicemail not working, seemingly after app update

Same here on Essential Phone running Android Pie.
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irishman2020
Caroline

Re: Visual Voicemail not working, seemingly after app update

Also have the same issue, running android 9 on OnePlus6

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irishman2020
Caroline

Re: Visual Voicemail not working, seemingly after app update

Also have the same issue, running android 9 on OnePlus6

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