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ZRated
Fan

ZTE983 Wifi will not stay connected.

First off, I am a network engineer and have been doing it for 16yrs... So as far as my home setup..it is solid.

All my other devices including non-cricket phones and Android OS has no problems with WiFi in the house or anywhere else.

My ZTE phone from Cricket as of about a week or so ago simply will not stay connected to ANY WiFi hotspot longer than 5 minutes. I do 90% of my work from home and got the message today that I have used 75% of my data.... I never even use 1 GB in a month...let alone 7GB. I noticed that my phone is constantly disconnecting from my WiFi and randomly reconnects when I leave the house and come back.... Connections never last more than 5 minutes before dropping...no matter the signal quality.

The router still shows in the list but I have to reconnect to it constantly....and 5 mins later repeat... There are no issues with my home and office network and only this phone is doing this out of the 8 devices on my wireless home network.

Is there a way to bypass the Cricket manager or remove it so I can find another manager that actually works? If this is a firmware/software issue...then the phone is not at fault and I don't need to waste my time doing a warranty swap... The radio within the phone works perfectly fine until the latest Cricket update.

Anyone else have a work around for this? It is killing my data and really don't feel like dealing with the copy/paste scripted responses of support that I have dealt with every time...and got me zero results...

Thanks in advance...

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9 Replies
BrianL
Fan

Re: ZTE983 Wifi will not stay connected.

This is quiet a common issue for ZTE phones and i too have suffered quiet a bit from this so i never go for a ZTE devices anymore.

 

Regards,

Brian.

 

 

 

 

____________________________________________________________________________________________

Icloud Google Classroom  GIMP

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Re: ZTE983 Wifi will not stay connected.

Same issue with my phone. Never had cricket before. Using all my lte crap right now. Guess i have take bus to the store.
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Re: ZTE983 Wifi will not stay connected.

My phone is doing the same thing. Frustrating since im not phone smart
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Moderator
Moderator

Re: ZTE983 Wifi will not stay connected.

@lgray311 Thank you for visiting and posting on the Cricket Community Forum! We'd be happy to assist you. Please PM/DM us on our National Facebook  (m.me/cricketwireless ) or Twitter page (@cricketsupport) and include your wireless numbers & 4-digit account pin.

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djtx1234
A-List Star

Re: ZTE983 Wifi will not stay connected.

Same issue. I too have a ZTE. I'm not a tech genius but I am tech savvy, so I'm confident it's nothing on my end.

I tried to turn off the Wi-Fi Manager option in the Cricket app but initially it would not allow me to do so. The button was unresponsive. Then later I tried it again and it did turn off. But then the next day when I'm still experiencing the Wi-Fi connection problem I went back into the Cricket app and Wi-Fi Manager is turned on again.
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Highlighted
djtx1234
A-List Star

Re: ZTE983 Wifi will not stay connected.

Same issue. I too have a ZTE. I'm not a tech genius but I am tech savvy, so I'm confident it's nothing on my end.

I tried to turn off the Wi-Fi Manager option in the Cricket app but initially it would not allow me to do so. The button was unresponsive. Then later I tried it again and it did turn off. But then the next day when I'm still experiencing the Wi-Fi connection problem I went back into the Cricket app and Wi-Fi Manager is turned on again.
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marshian2
Paparazzi

Re: ZTE983 Wifi will not stay connected.

I have probelms on all the phones on my plan. 

My wifi manager is diabled, and it still will not work. Maybe we should take up a class-action since it is obviously a ploy to get you to use your data, and charge when you need more data.

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mjcona58
A-List Star

Re: ZTE983 Wifi will not stay connected.

I have a ZTE Z965 and discovered the same issue early on. I have had success in going to my wifi settings, tap on Cicket Wi-Fi Manager and clearing the checkbox to turn the manager off. I have done this to all my ZTE phones, (we have 4 free with carrier switch from Boost), and it seems to do the trick for us. Maybe it will work for you too.

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mjcona58
A-List Star

Re: ZTE983 Wifi will not stay connected.

I have a ZTE Z965. When I got the new phone, the Cricket clerk did all the setup and handed me the phone as ready to go. I looked through it and did not like everything I saw. The next thing I did was to reset the phone to factory defaults. Then I set the phone up again my way and was much happier, except I also had the disconnect issue. When I finally found the Cricket Wi-Fi Manager it was not disabled. I cleared the checkbox and it seemed to clear my disconnect issue. It may help you too, but if the Wi-Fi Manager is disabled I would suggest getting all your personal stuff like pictures and whatever else you have on it, then do the factory reset. You may find you are then able to control more functions on the phone than when Cricket first handed it to you. Good luck!

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