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ZRated
Marv

ZTE983 Wifi will not stay connected.

First off, I am a network engineer and have been doing it for 16yrs... So as far as my home setup..it is solid.

All my other devices including non-cricket phones and Android OS has no problems with WiFi in the house or anywhere else.

My ZTE phone from Cricket as of about a week or so ago simply will not stay connected to ANY WiFi hotspot longer than 5 minutes. I do 90% of my work from home and got the message today that I have used 75% of my data.... I never even use 1 GB in a month...let alone 7GB. I noticed that my phone is constantly disconnecting from my WiFi and randomly reconnects when I leave the house and come back.... Connections never last more than 5 minutes before dropping...no matter the signal quality.

The router still shows in the list but I have to reconnect to it constantly....and 5 mins later repeat... There are no issues with my home and office network and only this phone is doing this out of the 8 devices on my wireless home network.

Is there a way to bypass the Cricket manager or remove it so I can find another manager that actually works? If this is a firmware/software issue...then the phone is not at fault and I don't need to waste my time doing a warranty swap... The radio within the phone works perfectly fine until the latest Cricket update.

Anyone else have a work around for this? It is killing my data and really don't feel like dealing with the copy/paste scripted responses of support that I have dealt with every time...and got me zero results...

Thanks in advance...

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4 Replies
BrianL
Marv

Re: ZTE983 Wifi will not stay connected.

This is quiet a common issue for ZTE phones and i too have suffered quiet a bit from this so i never go for a ZTE devices anymore.

 

Regards,

Brian.

 

 

 

 

____________________________________________________________________________________________

Icloud Google Classroom  GIMP

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lgray311
Marv

Re: ZTE983 Wifi will not stay connected.

Same issue with my phone. Never had cricket before. Using all my lte crap right now. Guess i have take bus to the store.
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lgray311
Marv

Re: ZTE983 Wifi will not stay connected.

My phone is doing the same thing. Frustrating since im not phone smart
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Moderator Rank
Moderator

Re: ZTE983 Wifi will not stay connected.

@lgray311 Thank you for visiting and posting on the Cricket Community Forum! We'd be happy to assist you. Please PM/DM us on our National Facebook  (m.me/cricketwireless ) or Twitter page (@cricketsupport) and include your wireless numbers & 4-digit account pin.

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