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straight to voice mail

i can’t receive call it is go straight to voicemail. i call 611 they told me to reset the network.when they test work but after that is not working. i am using social media to receive call. please help me how i solve this issue.
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Re: straight to voice mail

@di 

Hello,

Thanks for commenting on our Community Forum! 

Our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) would love to look into this for you. Please reach out to them for further assistance.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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