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Can you look at Call or text logs for active lines?.

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Hello,

 

I was looking to see if anyone knew if there was a way to pull up a call or text log for lines on your account what does anyone know if support can do it?

 

thanks

iosman

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Re: Can you look at Call or text logs for active lines?.

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Hello @iosman000! Welcome to our Cricket Community Forum and thank you for your post. In order to get the phone records for your service, you will need to send us a subpoena asking for the call records. You can fax it over to (888) 938-4715 or call our center for records at 1-800-635-6840. Unfortunately, we do not keep text message records. Hopefully, this answers your question. 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Can you look at Call or text logs for active lines?.

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Hello @iosman000! Welcome to our Cricket Community Forum and thank you for your post. In order to get the phone records for your service, you will need to send us a subpoena asking for the call records. You can fax it over to (888) 938-4715 or call our center for records at 1-800-635-6840. Unfortunately, we do not keep text message records. Hopefully, this answers your question. 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Can you look at Call or text logs for active lines?.

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So let me make sure I understand you. I am not asking to see actual text messages or listen in on a call. All I want to do is from time to time view ( my 4 teens) call and text logs. Which is extremely easy to do with other carriers. And its an important thing to do if your a parent who cares. But now that I switched to Cricket wireless I can not do this???
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Re: Can you look at Call or text logs for active lines?.

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This is exactly what I’m trying to figure out! I don’t see anymore reply’s after u explained we only wanna see who our children are calling & texting & when. Did anyone ever figure this out? I know I used to be able to Look at them on the cricket web site but not on the app years ago but I don’t see anything exempt data logs on there now.
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Superstar

Re: Can you look at Call or text logs for active lines?.

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no

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Re: Can you look at Call or text logs for active lines?.

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Yeah this is dumb. I also switched carrier now they telling me I cant see my records either. I'm about to just switch back to other carrier and pay afew bucks more it's worth it
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