@Jeanieva Sorry to hear that you are experiencing service issues. Can you please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue and the case number that was provided. Thank you in advance!
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@Jeanieva I know that they are making some updates to their towers. I know AT&T and Cricket are affiliated and it looks like AT&T is making updates to the towers since they are shifting to 5G. They could be doing an update in your area and causing the slow data. I know once they finish the service will be faster and better for Cricket customers. This is a plus and I can't wait!