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Prepaid refund

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My plan is prepaid and I was charged one day before my billing date. If I cancel my account that day, I understand that they must return the funds of a plan that I will not use.

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Re: Prepaid refund

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Hi @marcyabreu1125 & welcome to the Community Forum! We're sorry to hear you're considering leaving us. We suggest canceling your Auto Pay enrollment 2 days before your payment due date to avoid further charges. However, if you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport). 

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Re: Prepaid refund

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Hi @marcyabreu1125 & welcome to the Community Forum! We're sorry to hear you're considering leaving us. We suggest canceling your Auto Pay enrollment 2 days before your payment due date to avoid further charges. However, if you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport). 

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Re: Prepaid refund

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I ordered a sim kit with a $30 plan on February 8 and i never recieved it i have my order number and phone number what can i do
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