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Texasgrrl
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Buying a new Samsung Galaxy S10+ from Fingerhut

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I’m thinking of buying a new Galaxy S10+ from Fingerhut. It is unlocked and a GSM phone. It says it can be used on AT@T and other gsm carriers. Will this work with cricket? I’ve been a customer of 5 years and currently have an IPhone 6s Plus that I want to pass along to my daughter who is on my account. I don’t want to buy a $1,019 phone if it’s not going to work with Cricket. I’m very happy with my service and I am worried that I will have trouble with the new phone. Also, will I still be able to keep my phone unlocked or will you lock it when I bring it in? I will be keeping my number. Anyway, thank you in advance for your help.
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Moderator
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Re: Buying a new Samsung Galaxy S10+ from Fingerhut

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@Texasgrrl The device will work on our network. We will just have to update the APN settings when you activate the device on your line.

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Alimentame
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Re: Buying a new Samsung Galaxy S10+ from Fingerhut

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@Texasgrrl 

The device will work just make sure to update the APN settings. If it isn't changed the data will not work until it is updated. Cricket has the information on their website. I've had to use it before and it is so simple to change. Here is the link I used on their website:

https://www.cricketwireless.com/support/switch-to-cricket/bring-your-own-android.html

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johnrandolph
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Re: Buying a new Samsung Galaxy S10+ from Fingerhut

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I'll let Cricket answer for themselves but from what I gather you should be able to use that phone with Cricket except for getting wifi calling.  Only phones purchased from Cricket directly get wifi calling.  At least that's my understanding and I'm not sure if you get VoLTE/HD voice either if you don't purchase directly from Cricket. But let them say for sure. I also think Cricket only locks their phones for 6 months and not phones purchased elsewhere. Correct me if I'm wrong......

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Re: Buying a new Samsung Galaxy S10+ from Fingerhut

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@Texasgrrl Hi there, when purchasing an unlocked phone some of the features on the device may not be compatible but the service will work. If you would like to use Wi-Fi calling and mobile hotspot the device will not be compatible with these features.

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Texasgrrl
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Re: Buying a new Samsung Galaxy S10+ from Fingerhut

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So when you say some of the features may not be compatible you don’t mean things like texting and sending photos through texting etc? As long as I can text and make calls I’m happy. Oh and using the Internet of course. I don’t care about mobile hotspot and WiFi calling. Since I’ve been a customer for years will my phone be locked?
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PoboyProphet
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Re: Buying a new Samsung Galaxy S10+ from Fingerhut

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The phone wont be locked if you bring an unlocked device to Cricket. All of the features that you are looking for will work for devices bought outside of Cricket and brought over. 

Texasgrrl
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Re: Buying a new Samsung Galaxy S10+ from Fingerhut

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The website says that the phone is an unlocked phone but does not say if it's an international phone or an American phone? If it's an international phone will it still work with Cricket? This is what it says on the description of the phone.

Unlocked cell phones are compatible with GSM networks like AT&T and T-Mobile in the U.S. or any GSM network around the world. Phone will not work with Sprint, Verizon, Boost Mobile, Virgin Wireless or any other CDMA network.
If you are purchasing this device for use on a GSM network like T-Mobile or AT&T, please contact your carrier prior to purchasing to confirm your carrier will support voice and data on this unlocked GSM device.
Please read and fully understand this unlocked device prior to purchase.
Samsung Galaxy S10+ Unlocked Android Smartphone
Unlocked dual SIM smartphone with touch screen lets you talk, text, surf the web and stay connected to emails and your favorite social network sites. Dual-band Wi-Fi and Wi-Fi Direct let you connect to the internet without using your data plan. Includes Bluetooth, MP3 playback, speakerphone, customizable ring tones and voice mail.
6.4" Dynamic AMOLED Infinity capacitive multi-touch screen with Full HD+ (1440p) resolution
Powered by Google’s Android Pie operating system and octa-core processor
128GB internal memory plus microSD memory card slot (card not included)
Triple (16MP, 12MP, 12MP) rear camera with LED flash, panorama and HDR plus 10MP front camera with HDR
Unlock your device from any angle with the in-display Ultrasonic Fingerprint ID2 that unlocks in any light
Wireless PowerShare feature lets you wirelessly charge your Galaxy Buds, Galaxy Watch or even a friend's Qi Wireless charging capable phone right from our device
Model#: Samsung Galaxy S10+ G975 WHITE

2G Network
3G Network
4G Network
Your carrier will need the info above to confirm if the phone is supported on its network.
RETURNS ARE LIMITED FOR MOBILE PHONES
Mobile devices can be returned only if defective or damaged and exchanges are for an identical device within 30 days.
NOTE: Unlocked phones may arrive unsealed and the phone may appear previously handled. The unlocking procedure may have required a technician to unseal the box and manually handle the cell phone to restore it to default settings – the cell phone should not be considered “tampered with” or “defective.” All warranties offered by us or our partners are still valid.
WARRANTY INCLUDES:
This unlocked phone includes a 1-year warranty. The warranty covers your device for 1 year from the original date of receipt. During this period any manufacturer’s defect will be remedied at the warrantor’s repair facility. Customer is responsible for return postage to the facility. A repaired or replacement cellular device will be returned at no expense. This warranty does not cover physical or water damage.
I hope this helps to explain what I'm wondering about. It's an American company.
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PoboyProphet
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Re: Buying a new Samsung Galaxy S10+ from Fingerhut

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Cricket has a GSM network and currently carriers other models of the S10. The unlocked S10+ will work for the needs that your previously listed. 

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Re: Buying a new Samsung Galaxy S10+ from Fingerhut

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@Texasgrrl The device will work on our network. We will just have to update the APN settings when you activate the device on your line.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Alimentame
Superstar

Re: Buying a new Samsung Galaxy S10+ from Fingerhut

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@Texasgrrl 

The device will work just make sure to update the APN settings. If it isn't changed the data will not work until it is updated. Cricket has the information on their website. I've had to use it before and it is so simple to change. Here is the link I used on their website:

https://www.cricketwireless.com/support/switch-to-cricket/bring-your-own-android.html

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Texasgrrl
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Re: Buying a new Samsung Galaxy S10+ from Fingerhut

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Thank you!
I went to my Cricket store and they told me that I had to bring the phone in. I asked if I could just put the SIM card in and the employee said no that I’d have to come in? I don’t mind going in but I’d rather do it myself.
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