My husband's GS6 keeps boot looping, may stay up for a minute or two but usually doesn't get fully past the Samsung logo on startup. The day this started he showed me that the phone had a blue screen with Downloading on it. He did not initiate this. I later found out that it's a special screen you have to press 3 keys to get to! He didn't do that! So maybe it was a bad update that came OTA??
Anyhow, have tried to wipe cache, have tried factory reset, and no help.
I tried to connect to Smart Switch but it said something like device incompatible.
Not sure if firmware problem, or hardware problem, or ?
Any suggestions? He had to go ahead and get a new phone but it would be nice if we could get this working as a backup.
@GJC, it is possible it could of been a bad batch of software updates. We recommend reaching out to Samsung to see what they recommend as a fix.
Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too! Use the Kudos Button to offer a thumbs-up for good content.
Thanks, chatted with Samsung & they suggested I contact my carrier!
I'm thinking of stopping by Best Buy to see if they have a Samsung person there who can help me. Not sure if they'll help since it's out of warranty, but might be worth a try.
Update: It was overly optimistic to think Best Buy could help. All they did was give me an address for a regional Samsung service center.
Still wondering why Smart Switch doesn't recognize the phone. If some firmware update caused the problem it seems like that would be a good way to reimage it?