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Samsung Note 9 MMS Error

I bought my Wife an unlocked Samsung Note 9 phone. My Wife's phone can't receive or send MMS messages. I've tried to do the APN settings and nothing helps. Help please...
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Re: Samsung Note 9 MMS Error

@Gregoryluster 

We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

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