I just spoke with customer service representative who said they absolutely will not give the new Samsung for 349.00 to current customers..only New customers..thats ridiculous.! I'm done cricket.. I've been with your company for 10 years or more..Im disgusted you would give someone who may or may not stay with you a discount but loyal customers you wont..hi T-Mobile, hi any other company..ill pay 800.00 for new Samsung now but not w You!..im done with this company! this customer is right...always! Bye
Thank you for your comment. While some offers are only for new customers we offer upgrade discounts to existing customers. Existing customers can also take advantage of monthly rate plan discounts and our referral program which offers up to $250 in bill credits each year.
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You want me to get you customers for a discount or bill credit..but as a long standing customer you refuse to give me on discount on phone that you would discount for the customers I would bring you...lmao goodbye cricket..your customer service is awful..hate to tell you i won't be the only one leaving shortly..
You have two choices:
1. Purchase the new phone through Craigslist. Just know that there are risks and make sure you always check the EEMI number and stuff before paying for the phone.
2. Play the Carrier Switch game. Switch carriers to AT&T or T-Mobile to get your phone. Once the phone is paid for and you want a new phone, switch carriers again and keep spinning the wheel.
Personally, I get all of our phones from Craigslist.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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