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Spudman9510
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Software update

I have a Samsung s9, I seen on the support page that some of the phones have received the newest update. My phone is not listed with the software version. I would like to know when it will be.
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13 Replies
Moderator
Moderator

Re: Software update

@Spudman9510 Thank you for posting on our Cricket Community Forum, at the moment we do not have an update on when the software update will be provided. Once it is ready we will make sure to update and send a notification to our customers.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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PoboyProphet
Superstar

Re: Software update

The new Pie update should have been pushed to your phone by Samsung but they are notorious for lagging behind from carrier to carrier. Make sure you dont have to do a software update in your "Settings" file. 

 

This article can give you some insight on the update, https://www.theverge.com/2019/1/29/18202448/samsung-galaxy-s9-note-9-android-pie-one-ui-update-us-ro...

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Spudman9510
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Re: Software update

Any word on an update yet
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Spudman9510
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Re: Software update

Any info on the rest of the s9 phones on getting the update. Samsung says it's up to the carrier
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Spudman9510
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Re: Software update

I have sent a message to your national Facebook about this and still can't get any info or answers
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Re: Software update

Its april and still did not get the pie update. Can anyone guide me whats the problem and how many cricket users have got the update?
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susanwait
Extra

Re: Software update

I just joined Cricket and they told me my S8 would work fine with wifi talking.  Since I must have wifi to use my phone at home, this was critical to me.  Well,,, no my phone will NOT connect to wifi talk on Cricket!  I am sick.   I cancelled my AT&T account and bought 2 phones for family members from Cricket and they are like.... well you have to by a Cricket phone!  I have an S8 why would I or should I buy another phone when the salesmen told me mine would work once unlocked!!!!!!  I feel helpless and have gone round with different Cricket employee/managers etc...not one tried to fix or offer a solution. and, that includes my FB posting too

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pede83
Fan

Re: Software update

That is not true I bought an AT&T S8 phone and it worked just fine, somehow there was an update that turned my AT&T phone into a Cricket phone but I have not yet received an update for the new software pie

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Mariot
Extra

Re: Software update

Its August 2019 and still did not get the pie update. Can anyone guide me whats the problem and how many cricket users have got the update? I have a Samsung 9