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Wrong device name

I have a Samsung Galaxy s5 n when I get into my account online it says it a different device name
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Moderator
Moderator

Re: Wrong device name

Hello @nornied,

Thank you for your post. If your account is showing that you're using a different model phone on your line you may need to update the IMEI. You can reach us at 1-800-CRICKET, chat, or social media (twitter @cricketsupport or Facebook m.me/cricketnation).

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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