Here's a complaint on AT&T 4 years ago about the 10 cap limit on texting:
"Sep 14 2015 8:20 PM
When is AT&T going to fix the problem of having a limit of only being able to send a group text to 10 recipients? No other carrier has a limit on the amount of recipients that can be sent a group text except AT&T. When are they going to fix this huge problem that they constantly seem to ignore and not give a real answer too?"
So, AT&T/Cricket has been sitting on this complaint for awhile. This tells me it's not "technology" that is the hold up, it's just their "we don't give a (fill in the blank) about our customers. This makes me wonder if how AT&T handles corporate accounts where texting to more than 10 individuals is vital. Do they "unlock" the cap for business clients? If they truly can't then what company in their right mind would use a substandard wireless provider?
I think AT&T stands for "All talk and talk". - No action. I would love it if ALL AT&T/Cricket customers just stopped paying their bill, or better yet, just dropped them all at once. I'm sure they would bend over backwards to meet customers' demands.