We’re committed to keeping our customers connected to family, friends and the latest information. Beginning March 14, we will waive reconnect fees for customers who are affected by the COVID-19 pandemic. Cricket customers who are affected by the COVID-19 pandemic should call Cricket customer care at 1-800-CRICKET (274-2538) or 611 from their Cricket phone if they need this reconnect fee waived.
I called Cricket via 611 and had a very specific question with regards to COVID-19 and with all that is being shut down , among that call was with regards to our schools being shut down here in Washington State .
I was told by a representative that there has been an application placed in to the government to help assist with removing caps because with everything that is closing from Doctors office Lobbies to mental health centers, Schools, theaters and other forms of entertainment , ALL have been shut down and we can no longer access them.
My Questions was direct, sharp and concise.
Will our Data Caps be removed because we now have to sue additional services like telehealth, online educational sites provided by schools, and even access government sites to fill out information for continued benefits.
I understand waiving fees and the like, but my question is point blank and to the heart.
due to the massive changes in telecommunications , and the need to additional wifi hotspot protocol, especially now for those of us with kids that need access to educational sites and some form of entertainment less they or we as parents go insane being cooped up.
so , my question is this, is it true that Cricket has implemented and application process to increase the ability for us to use additional wifi hotspot or was the customer rep wrong to state that?
question 2 our family uses telehealth for parent training the area of Autism. once a week.
and now being increased to twice a week or more.
we also sign online contracts and now are now having to use the data for educational, entertainment, and other businesses to which that will exceed the wifi hotspot. with telehealth there is an agreement that states that our connection must be stable and must not be interrupted.
How will cricket insure us as customers that our telehealth sessions will not be disrupted?
I have experienced complete disruption when I have exceeded the wifi hotspot in the past. Which will not do for the contract with telehealth contract we have signed.
we do not have a seconday internet service provider, so we can not access wifi .
Also accessing wif-fi for upgrading the software must go as well.
I state this because all the areas we have tried to access are not allowing public access, our local Mcdonalds, Burger King, and public wifi hotspots are not allowing us to connect. we also can not enter the lobby of these areas so even if we could access the signal is pretty weak.
I am a very tech savy person, one of the few that Know how these kinds of things work .
I know how data capping is implemented and I know why, but now the time has come for a change that must be made.
If hughesnet, a company we no longer have can change, why wont you? here is the letter I got from hughesnet. We no longer have hughes net because the new place we are in will not allow for satellite services. So we are solely reliant on our devices.
@LeeWilson While I agree that all companies should be doing something to help their customers out, asking a prepaid cell phone provider to give you unlimited home internet service is a bit outlandish. HughesNet is a home internet provider, Cricket is a mobile phone service provider whose services are not and have never been intended as a primary source of home internet. Keeping its customers connected to phone, text, and basic mobile data services is reasonable to ask but to ask them to provide uncapped, full home internet service is, in my opinion, unrealistic.
we are not the ones who have asked our kids to be removed from school.
we are not the ones who implemented the National Guard under title 32.
issuing higher data caps, or removing them altogether would not cost the company more money.
I know this because Europe has no data caps.
We are being forced in to using telehealth technologies, therefore we should not have to be the ones to suffer.
we never asked for the rare disease called PKU
Cinnamon Raisin Swirl Bread
Sliced Cinnamon Raisin Bread -
793 g / 28 oz package
A Cold Ship Item
We never asked for our son to have autism either.
to cause a disruption and termination because of overage usage is barbaric.
Perhaps the market needs to plunge yet deeper and perhaps the debt buble needs to burst.
then things will change.
Mr Bulldog, I have been around sense Pay-bye- the-hour , and because of high demand that vanished, with now the high demand, data caps must go as well. Cricket is under the umbrella of AT&T
Cricket Wireless was founded in March 1999 by Leap Wireless International.
AT&T acquired Leap Wireless International in March 2014 which merged Cricket Wireless with Aio Wireless.
@LeeWilson @jacappy Are you also going to your local grocery store and demanding that they give you free groceries or more for your money? I’m pretty sure that food is more essential than having home internet but I guarantee you’re not going to Walmart demanding that they give you unlimited groceries for the same price that you usually pay.
In my past experiences with Cricket they have been extremely helpful when I needed it. Think about how many companies you pay for different things and if you’re asking them to do the same as you’re asking Cricket to do for you.
your attempt to flame is a sad and pathetic one...
I deal with autism on a daily basis ..try that...oh and I also deal with PKU...
and um, what has walmart got to do with cricket? Please stay on topic.
case study writing service:
Best online educational site I know of and have been using while studying in university is Academic Earth. For those who get along with the English language. A site with all the lectures of the best universities in the world, in particular, MIT, Harvard, Princeton, Stanford, Yale universities and others. In order not to climb and not to collect bit by bit the best. I trust this resource.